Terms and Conditions

Booking and Reservations

Customers can make reservations for river cruises through our official website, authorized agents, or directly at our ticketing office.

All bookings are subject to availability and confirmation.

Customers must provide accurate information during the booking process. Water B Pte Ltd is not responsible for incorrect details provided by customers.

Ticketing and Payment

Payment for bookings can be made via authorized payment methods specified on our website or through our authorized agents.

All prices displayed are inclusive of taxes and fees unless otherwise stated.

Tickets purchased are non-transferable and non-refundable unless specified in our Refund Policy.

Boarding and Departure

Customers must arrive at the boarding location at least 15 minutes before the scheduled departure time.

Late arrivals may result in the forfeiture of the booking without a refund.

Cruise Conduct

Customers must adhere to safety instructions and guidelines provided by the crew during the cruise.

Any behaviour that may cause inconvenience or danger to other passengers or crew members will result in removal from the cruise without a refund.

Liability and Disclaimers

Water B Pte Ltd will not be held liable for personal injury, loss, or damage to personal property during the cruise.

Customers participate in the cruise at their own risk.

Refund Policy

Cancellation by Water B

In the event of cruise cancellation due to unforeseen circumstances or operational reasons, customers will receive a full refund or the option to reschedule the cruise.

Cancellation by Customers

Any refunds for cancellations initiated by customers will not be accepted.

No-Show or Late Arrivals

No refund will be provided for no-shows or late arrivals resulting in the inability to board the cruise.