Water B Pte Ltd (‘We’, ‘Our’, ‘Water B’) is committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
We may collect Personal Information about you that you provide to us while accessing www.waterb.com.sg. Providing your Personal Information to Water B is always voluntary. However, we might not be able to provide you with certain services if you choose not to give us your Personal Information. For example, you cannot secure your tickets through bookings.waterb.com.sg if we do not collect your name and contact details.
1) Visit bookings.waterb.com.sg, making reservations and/or bookings for the service
– When you visit bookings.waterb.com.sg, make reservations, and/or bookings for our intended services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but linked to your Personal Information) including but not limited to those set out below:
(a) Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us
(b) Information necessary to fulfil your reservations and/or bookings with us (including but not limited to Name, Phone Number and Email Address)
(c) Information automatically collected and stored in our server or the server of our third-party services provider by using or accessing www.waterb.com.sg
When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is no possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.
We will endeavour to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Water B does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Water B has fulfilled its obligations under no circumstances shall Water B be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your payment credentials confidential and not to share these credentials with any third party.
We process the Personal Information collected in as far as necessary for performance and provision of services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
For example, Water B will use Personal Information and other data collected through www.waterb.com.sg to fulfil your reservations and/or bookings for our Service, to continually improve Water B and our Service, and to contact you in relation to the Service. This includes using your Personal Information or such other data to achieve faster requests and better customer support.
At WaterB, we respect your privacy and handle your data with the utmost care. We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. The specific duration for which we retain your data may vary based on the nature of the data and the purposes for which it is processed.
For users who make bookings through bookings.waterb.com.sg, we may retain personal information related to the booking, such as contact details, booking history, and transaction records, for a reasonable period to manage your reservations, provide customer support, and comply with legal obligations.
Regarding feedback submitted through our feedback form, we may retain the information provided for a reasonable duration to address your feedback, improve our services, and for record-keeping purposes.
To exercise any of these rights or if you have any inquiries regarding your personal data, please contact us using the contact information provided below.
Please note that while we strive to protect your data, there might be legal or legitimate reasons preventing immediate deletion or fulfilling certain requests. However, we will always respond to your requests promptly and in accordance with applicable data protection laws.